Taking the Risk Out of
Insurance BPO Underwriting Customer Service Policy Servicing Claims Management

FOCUS’ flexible, cloud-based, InFocus Platform helps our customers manage core administration and underwriting in real-time to mitigate exposure, improve operating costs, and maximize profitability. And, our expert industry teams help us bring top-quality, BPO services to the table for your company when and where you need them. Our services include customer services, agent, and policyholder support, so you can FOCUS on growing your business.

Flexible, Agile, Scalable & Transparent

The PERFECT combination of modern software and an experienced services team means your implementation will happen FAST…FOCUS FAST

Who We Serve

Insurance Companies

Use FOCUS insurance experience to improve loss ratios and drive profitable growth from quote to claim and everything in between.

MGAs

Insurance is our only business, we offer tech and services tailored to the specific needs of your MGA and program needs.

Startups

Having helped start 25 service centers and assisted in the formation of 16 insurance company launches, FOCUS’ software and services can help your startup take on (or take over) the insurance market.

Modern, Bespoke, Core Administration Software

FOCUS provides cloud-based, core (policy, billing, and claims) administration solutions complete with self-service digital portals, configuration tools, and real-time risk management functionality via state-of-the-art cloud technologies and robust APIs. Whether your needs are bespoke software for a greenfield MGA or legacy modernization to achieve a competitive edge in a digital era, FOCUS is taking the risk out of insurtech.

Customer Service

Underwriting

Policy & Claims Administration

Claims Management

Billing & Accounting

Agency Services

Print, Mail, Imaging, & Check Processing

Regulatory Reporting

Quote to Claim Core Platform

Real-time exposure management to drive profitability.

InFocus Platform API Integrations

Agile, Proven, Reliable

From implementations and upgrades to the industry’s most efficient business process outsourcing (BPO), FOCUS’ expert services teams specialize in providing whatever you need to launch and scale your business – from underwriting, customer service, and accounting to claims management, and print, mail, imaging, check processing, and more.

By the Numbers

1 M

Inbound calls handled annually

0 K+

Production tasks completed annually

0 K+

Underwriting files reviewed annually

0 +

Insurance
companies started

Policy, Billing & Claims Administration

The InFocus platform streamlines policy, billing, and claims management for P&C carriers and MGAs. With automated workflows, real-time data access, and flexible configuration, our solution simplifies the entire insurance lifecycle—from policy issuance to claims FNOL—enhancing efficiency, accuracy, and customer satisfaction while driving profitability.

Policy,
Billing, Claims (Core)

Exposure Management

Configuration

Rating Engine

APIs & Integrations

BI & Analytics

Agent & Insured Portals

Document Generation

Why Customers Choose FOCUS

Real-time exposure management built-in the core platform

Customers choose FOCUS for real-time exposure management built into our core platform because it provides actionable insights that help insurers assess and mitigate risks instantly. With seamless data integration and proactive risk analysis, our platform ensures that insurers can confidently manage exposure and make informed decisions to protect profitability.

Specialized solutions for high-hazard risk areas

Customers choose FOCUS for our specialized solutions in high-hazard risk areas because we deliver tailored tools that help insurers navigate complex, high-risk markets. With advanced risk assessment, exposure management, and flexible configuration, we empower insurers to confidently underwrite and manage policies in challenging regions while protecting profitability.

Techology and service experience blended for success

Customers choose FOCUS for our unique blend of advanced technology and expert service, creating a seamless solution for success. Our cutting-edge platform, combined with decades of insurance expertise and processing services, deliver tailored support that drives efficiency, enhances customer satisfaction, and ensures long-term growth.

Customer Success Stories

30+ Years of Proven Partnership & Unmatched Insurance Support

Discover how FOCUS has supported a leading insurer for over 30 years, underwriting up to 90% of personal residential new business during peaks, processing millions of tasks, and handling critical responses for CAT events. Our comprehensive services have been key to their growth and operational success.

Building Success from the Ground Up: A 20-Year Partnership

Since 2004, FOCUS has been a trusted partner in helping a major insurer grow from zero to 120,000 policies in force. We manage daily operations, process over 250,000 tasks each year, and have developed cutting-edge technology to handle complex policy assumptions.

Expanding into the Small Commercial Market with Nationwide Support

FOCUS helped a leading insurer enter the small commercial market with a 50-state service center, offering direct support to business owners from 8 a.m. to 8 p.m. Our services include post-bind sales, book consolidations, and book rolls to ensure smooth transitions and customer satisfaction.

Fueling Rapid Growth for a New Insurer

Since 2019, FOCUS has helped a new insurer grow from zero to over 35,000 policies in force. With our core platform and complete BPO services—including contact center, underwriting, and accounting—we ensure operational efficiency, ease of quoting, and system flexibility for geographic expansion.

Supporting a National Insurer’s Florida Members with Excellence

FOCUS was trusted to manage all members who didn’t qualify for a national insurer’s homeowners policy in Florida. We handled over 200,000 calls annually, delivering seamless service for quotes, binding, endorsements, and more—all while exceeding member satisfaction goals.

Let’s Build Success Together

Driven by a passion for growth but unsure of the next steps? FOCUS has the expertise to guide you every step of the way. Whether it's product information, partnerships, or tailored solutions, we're here to support your journey. Get in touch, and let’s start shaping your success today.

Taking the Risk Out of Insurance BPO Underwriting Customer Service Policy Servicing Claims Management