The AI-enabled, licensed operations partner behind your program, now available to Accelerant Members.
FOCUS is now listed in the Accelerant Marketplace. Accelerant Members can engage FOCUS to run the operation behind their program day to day, covering licensed underwriting services, claims FNOL and servicing, customer service with licensed agents, accounting, E&S taxes and filings, exposure management, and reporting, all under the member’s own brand.
The Operation Decides How Far a Program Goes
Every MGA and MGU founder learns the same lesson early. Underwriting appetite wins the first accounts. But the operation that’s behind the program is what decides whether the book keeps its capacity, prices well at treaty renewal, and becomes a preferred market.
Carriers want proof of underwriting discipline and a profitable portfolio. Reinsurers want exposure detail and a reporting cadence they can price against at placement. Brokers and agents want a licensed person on the phone who resolves the question the first time. One operating discipline satisfies all three, and building it takes a team that has done it before.
FOCUS has spent 25+ years building and scaling profitable insurers and MGAs. Our 300+ person U.S.-based team includes 100+ licensed insurance professionals. We have completed 30+ carrier, MGA, and service center launches, we manage more than $3 billion in premium, and our NPS is 80+, more than double the industry average at 37.
What Accelerant Members Get
One partner runs the full operation under your brand; your policyholders and your distribution partners only hear your name.
- Underwriting support, including submission intake, clearance, and referral handling
- Claims FNOL intake, servicing, and claims process management
- Customer service and agency services staffed with licensed agents
- Billing and accounting, including E&S taxes and filings
- Exposure management and reporting built for capacity partners and reinsurers
- Policy administration, print, and imaging
Three engagement tiers match the stage of the program.
- Launch (30 to 60 days) stands up the operation before the first quote binds, with underwriting setup, policy servicing, a licensed service center, accounting, and claims FNOL intake.
- Grow (45 to 90 days) expands a proven program into new states and lines, with multi-state licensing, retention programs, and staffing that scales up and back down with the book.
- Scale (60 to 120 days) runs complex, multi-program, multi-state books with real-time reporting and structured quarterly business reviews.
Add-ons are available across every tier: Underwriting Capacity, CAT and Surge Response, CX and Retention, Claims Support, Financial Ops and Billing, and Program Launch and Expansion.
AI-enabled Operations, with Licensed Experts in the Loop
Many Accelerant Members are already building with AI, and FOCUS builds alongside them. Automation runs inside our intake, document handling, servicing workflows, and reporting wherever it makes the work faster and more accurate. Licensed insurance professionals stay in the loop wherever a decision touches a policyholder, a regulator, or a capacity partner.
That combination matters to a founder for a practical reason. A capacity provider has to be able to follow your operating model. A reinsurer has to stand behind your data. A state regulator has to accept your licensing and your audit trail. AI-enabled operations that scale have to satisfy all three at once, and FOCUS built its operation to do exactly that. We integrate with the tools and workflows you already run, and we bring carrier-grade accountability to every process the AI touches.
Exclusive Benefits for Accelerant Members
Accelerant Members engage FOCUS on preferred terms reserved for this community. Check the FOCUS listing in the Accelerant Marketplace for the details, or start at teamfocusins.com/accelerant.
“Accelerant has built a community of sophisticated, fast-growing MGAs and MGUs, and every one of them lives or dies on the strength of the operation behind the program. That is exactly what we run. We give a program the underwriting discipline, the data, and the service that turn a good book into a preferred market. I am proud of the team that got us here, and I look forward to meeting more of the Accelerant community,” said FOCUS President, Pete Crowe.
Questions Accelerant Members Ask
- Does FOCUS provide capacity? FOCUS runs the operation behind your program. Your capacity, reinsurance, and distribution relationships stay yours, and a well-run operation strengthens your position with each of them.
- Does FOCUS adjust claims? FOCUS handles claims FNOL intake, servicing, and claims process management. Adjusting stays with your carrier or TPA, and our team keeps the file moving between them and your policyholder.
- How quickly can a program go live? Between 30 and 120 days depending on the tier. Launch programs go live in 30 to 60 days.
- Can FOCUS work with the systems we already use? Yes. FOCUS integrates with your policy administration, agency management, and AI tools, and adds licensed staff and governance around them.
How to Get Started
- Open the FOCUS listing in the Accelerant Marketplace and review the Member benefits.
- Download the MGA brochure, Built to Help MGAs and Program Administrators Win Capacity, Reinsurance, and Distribution.
- Talk to FOCUS. Use this form to reach out to us.
From there the engagement follows four steps:
- Discovery analyzes your operations, systems, and growth trajectory.
- Design produces a custom operating model with clear SLAs and your choice of tier.
- Deploy handles the transition with zero disruption to your policyholders or distribution partners.
- Operate and optimize runs the managed operation with performance reporting, proactive recommendations, and structured reviews.
Media Contact:
Kim Tambo
Senior Manager, Product Marketing
Focus Insurance Services
Kim.Tambo@teamfocusins.com
http://www.teamfocusins.com