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FOCUS’ Insurance Business Process Outsourcing (BPO) Services

We offer complete insurance service management for providers customized to your individual needs:

Focus Insurance Services is a Program Manager/Program Administrator. Our team has created over 25 insurance carriers and partnered with many more carriers as well as many MGA’s to help them scale their business. We can perform any function a carrier or insurance provider needs, including participating in product development and statutory reporting. The core of the service capabilities lies in performing the day-to-day functions of underwriting, policy issuance, customer service, claims handling and systems. With a proprietary and unique tool set to manage catastrophe exposures in real-time, Focus Insurance Services custom designs its service models to fulfill the specific needs of each client. Focus Insurance Services’ approach to business is to build a dedicated service team to ensure the success of every individual client. These service teams are supported by the rest of the organization who provide expertise, shared services and general support.

Scaling Your Insurance Business Today

Running a business in today’s insurance sector is a real challenge. You are constantly trying to lower your operating costs while also providing excellent service that keeps customers happy. You want to grow your company, but outdated systems and the struggle to find skilled people can hold you back. It often feels like a battle on all fronts.

This is where Insurance BPO Services come in. This approach is designed to enable insurers to overcome these hurdles. Imagine having a dedicated team of experts to manage your daily tasks. This frees up your own employees to concentrate on the most important thing: growing your business. When you outsource insurance bpo services, you’re not just hiring help; you’re gaining a partner dedicated to helping you solve these major challenges and succeed.

What Are Insurance BPO Services?
More Than Just Paperwork

Some people hear “outsourcing” and think of simple tasks like scanning documents. But today’s bpo insurance services have evolved far beyond that. The modern insurance bpo services market offers strategic partnerships that provide significant cost savings and operational power. It’s about having a partner who deeply understands the entire insurance world, from property and casualty insurance to life insurance.

A true BPO partnership brings in a team that can provide everything from top-tier underwriting support to complex claims management. This includes licensed, expert work and making sure every action is compliant. It is a complete solution designed to enhance operational efficiency and make your entire business run more smoothly, helping you compete and grow in the global insurance business process landscape.

How a Real Insurance BPO Partnership Helps You Win

Feel Secure with U.S.-Based Experts

A domestic team understands your customers' needs and culture, building trust and protecting your brand. Our specialized expertise comes from our 300+ team members, including 75 licensed agents, based right here in the U.S. They are ready to provide amazing service that feels like it’s coming directly from you.

Stay Ready for Anything with Strong Compliance

The insurance world is filled with complex rules. A good partner helps you navigate them, ensuring you are always ready for an audit. We build compliance into everything we do and have helped our clients cut claims leakage by over 70%.

Works With Your Systems Using Cutting-Edge Technology

You shouldn’t have to tear down your current tech setup. A flexible partner uses cutting-edge technology that works with the systems you already have. Our system-agnostic platform and effective data management practices mean we can connect with any system. We’ve even moved clients to the cloud in just one week—a process that once took months.

Grow Without Risk by Accessing New Talent Pools

Business levels can change quickly, especially after major events like storms. A flexible partner lets you access deep talent pools to scale your team up or down as needed, without the cost of hiring permanent staff. We have managed 17 major catastrophes since 1992 and do it all without locking you into a long-term contract.

Underwriting

Thank you for trusting us with your needs. Our underwriting team is dedicated to delivering clear, thorough, and efficient assessments to provide you with the best possible outcomes. We carefully review every detail, ensuring that we meet your expectations while maintaining the highest standards of quality and precision. Should you have any questions or need further clarification during the process, our team is always ready to assist. We are committed to working closely with you and making the process as smooth and transparent as possible. We appreciate your partnership and look forward to supporting you every step of the way!

Policy & Claims Administration

At the heart of our service is a commitment to making your policy and claims experience as seamless and straightforward as possible. Our dedicated Policy & Claims Administration team is here to ensure that your coverage details are handled with care and efficiency. Whether you need assistance with managing your policy or support during the claims process, we’re here every step of the way to guide you. Your peace of mind is our priority, and we aim to make every interaction clear, supportive, and tailored to your needs. Thank you for choosing us, and rest assured, we’re always here to help!

Claims Management

Our Claims Management team is committed to providing you with the support and care you deserve during the claims process. We understand that filing a claim can be a stressful time, and we’re here to make it as easy and hassle-free as possible. From the moment you reach out to us, we will work diligently to assess and resolve your claim quickly and fairly. Transparency and communication are at the core of what we do, ensuring you are informed every step of the way. Your peace of mind is our priority, and we are dedicated to helping you get back on track swiftly and smoothly.

Accounting

Our Accounting team is here to ensure that your financial transactions with us are accurate, transparent, and handled with care. Whether it’s billing, payments, or any other financial inquiries, we’re dedicated to providing clear and timely information. Should you have any questions or need clarification regarding your account, our team is always ready to assist with professionalism and attention to detail. Your trust in us is important, and we strive to make every interaction smooth and efficient. Thank you for choosing us, and we’re here to support you with all your accounting needs!

Agency Services

Our Agency Services team is committed to providing you with the tools, support, and guidance you need to succeed. We value the relationships we build with our partners and strive to make every interaction productive and rewarding. Whether you require assistance with onboarding, managing accounts, or accessing resources, we are here to ensure your needs are met promptly and efficiently. Your success is our success, and we are dedicated to helping you grow and thrive. Thank you for your continued trust in us, and we look forward to supporting your agency every step of the way!

Print, Mail, Imaging, & Check Processing

Our Print, Mail, Imaging, & Check Processing team is dedicated to ensuring your documents and transactions are handled with precision, speed, and care. Whether it’s managing the printing of important materials, mailing them out promptly, or processing checks accurately, we are here to make sure everything runs smoothly. We take pride in delivering reliable, high-quality service that you can trust. If you ever have any questions or need assistance with your requests, our team is always ready to help. Thank you for choosing us—we’re committed to making your experience efficient and stress-free!

Regulatory Reporting -
Reinsurance Bordereaux Reporting & State Required Reports

Our Regulatory Reporting team is here to ensure that all your reporting needs, including Reinsurance Bordereaux Reporting and State Required Reports, are managed with accuracy and compliance. We understand the importance of staying up-to-date with regulations, and we are committed to delivering timely and detailed reports that meet all industry and state requirements. Our team works diligently to provide clear, reliable data, so you can FOCUS on your core business with confidence. If you need any assistance or clarification, we’re always here to support you. Thank you for trusting us with these critical responsibilities!

One Partner for All Your Insurance Needs

Having one expert partner who handles everything simplifies your business. It means less stress for you and better results for your company. 

We offer a full suite of bpo services for insurance companies so you can focus on the big picture.

Customer Service
Underwriting
Policy Service
Claims Process Management
Billing & Collections
Distribution Channel Services
Print, Mail & Imaging
Accounting, Compliance & Reporting

Customer Service

Our people are the “secret sauce” behind our exceptional service. We aim to be the partner you hold as the gold standard, delivering not just service, but a personalized, empathetic experience. By avoiding the robotic feel of typical customer service environments, we build stronger, more meaningful client relationships. With onshore bilingual support, we ensure seamless communication and quick scalability, giving your business the flexibility to grow without the hassle of international time zones.

outsource insurance customer service

Underwriting

At FOCUS we don’t just train underwriters and customer service representatives—we equip them to be your trusted partners in efficiency. From policy changes and reinstatements to cancellations and inspections, our team is prepared to handle all task-based processing with precision. Our automated underwriting validations ensure compliance while reducing manual workload, helping you cut down on errors and operational costs, while freeing your team to FOCUS on higher-value tasks.

Underwriting Outsourcing Services

Policy Services

Our core platform is designed to handle both commercial and personal lines, providing flexibility and differetiation that fits your specific needs. This means smoother processes, fewer administrative headaches, and faster service for your clients. The adaptability of our system not only streamlines operations but also allows your business to scale quickly without sacrificing performance or service quality.
claims processing Outsourcing

Claims Process Management

Outsourcing claims management to FOCUS gives you access to a team with over 100 years of combined experience and multi-state licensure, ensuring expert handling of all claims processes. Our insurance BPO services’ use of industry-standard software for estimates, searches, and weather incident reports ensures precision, speeding up claim resolution and keeping your clients satisfied. By entrusting your claims to us, you reduce internal resource strain and deliver faster, more accurate service.

outsource claims management

Billing & Collections

Our policy billing and accounting services are built to manage the complexities of premium collections, policy adjustments, reconciliations, and secure ACH commission payments with ease. This comprehensive support helps you maintain financial accuracy and efficiency, reducing administrative burden and giving you more time to FOCUS on growing your business. With FOCUS, you can be confident that your financial processes are in expert hands, driving operational savings and security.
outsource insurance accounting services

Distribution Channel Services

FOCUS’ agency services team handles every detail of your agency administration, from contracting and product authorizations to license verifications and book transfers. Our FOCUS on precision and efficiency ensures that all relationships are properly managed, allowing your agency to stay compliant and agile. By offloading these essential yet time-consuming tasks to us, your team can FOCUS on strategic growth and enhancing customer relationships.
insurance back office services​

Print, Mail & Imaging

With decades of insurance expertise, our print, mail, imaging, and check processing team is trained to manage your unique business needs. From mail intake and secure check processing to document indexing, we streamline every step. By identifying automation opportunities, we help you reduce manual labor and improve turnaround times, all while ensuring accuracy. This means faster, more efficient operations that scale seamlessly with your business.
insurance support services

Accounting, Compliance & Reporting

Our regulatory reporting services take the burden off your shoulders by managing reinsurance bordereaux reporting and filing state-required reports with complete accuracy. Our team’s expertise ensures that you remain compliant with all regulations, reducing risk and saving time. With FOCUS, you’ll have the peace of mind that comes from knowing your reporting is handled efficiently, freeing you to FOCUS on core business activities and driving growth.
outsource insurance accounting services

Partner with FOCUS to Change Your Business

Stop juggling those conflicting demands. Let us show you how a true partnership can lead to significant cost reduction, help you delight your customers, and grow your business faster than you ever thought possible.

We aren’t just an insurance BPO services provider. We are your strategic partner, ready to help streamline operations, solve your biggest challenges, and achieve your most ambitious goals.

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