Proactive Risk Management: A Necessity for Insurance Carriers in an Era of Increasing Catastrophe Exposure
By Peter Crowe and Nick LamparelliFall 2025 In May, the Ohio Association of Mutual Insurance Companies hosted its annual convention in Columbus, Ohio. Demotech CEO, Joseph Petrelli, sat on a panel with us as we discussed and highlighted key approaches to managing aggregate exposure and concentration risk, ensuring carriers remain resilient amid what appears to […]
Florida P&C Insurance Market 2025: Stability and Growth in a Post-Reform Landscape
By Peter Crowe, President, FOCUS December 2025 After several years of volatility, the Florida P&C insurance market in 2025 entered a markedly different phase than the years that preceded it. It was a year defined less by survival and more by stability, discipline, and cautious growth. From an operator’s perspective, the change has been striking. What […]
Operational Agility in High Demand: FOCUS Expands to Serve a Changing Insurance Market
FOCUS expands leadership and underwriting teams as demand surges for modern, tech-enabled BPO solutions across P&C insurance. Sunrise, FL – November 18, 2025 – Focus Insurance Services, a leading provider of tech-enabled insurance operations solutions, announced an expansion of its team to meet rapidly growing demand from carriers, MGAs, and residual market organizations. In response […]
Customer Experience Metrics for Insurance in 2025
Customer Experience Metrics for Insurance in 2025 Table of Contents Get Expert Insurance Services To Grow Your Business. In a market of tight margins and fierce competition, P&C leaders are searching for a sustainable edge. While product and price matter, the most durable advantage lies in an area many carriers struggle to manage: the customer […]
Why outsource insurance underwriting services? Flexible scaling to demand.
Why outsource insurance underwriting services? Flexible scaling to demand. Table of Contents Get Expert Insurance Services To Grow Your Business. As a leader in insurance operations, you constantly have to balance complex demands. You’re under pressure to cut operational costs—often by 15-20% or more—while also improving turnaround time, ensuring compliance with regulations, and growing your […]
InFocus: Insurance Claims Platform Built for P&Cs
Insurance Claims Platform Built for P&C Insurers Table of Contents Get Expert Insurance Services To Grow Your Business. Beyond Software: Why Your P&C Claims Strategy Needs More Than Just a Platform As a leader in P&C operations, you face constant pressure. The mandate is clear: reduce operational costs, improve service quality, and scale the business—all […]
Underwriting Myths
The Myth of the Underwriting “Secret Sauce”: Why Process Isn’t the Right Differentiator Table of Contents Get Expert Insurance Services To Grow Your Business. The Myth of the Underwriting “Secret Sauce”: Why Process Isn’t the Right Differentiator The Real Differentiator in Underwriting Underwriting is often treated as sacred ground—the “secret sauce” that must stay entirely […]
How to improve customer service
How to Improve Customer Service in Insurance Table of Contents Get Expert Insurance Services To Grow Your Business. For an insurance executive like you, “customer service” isn’t just about being polite. It’s a critical factor for keeping customers and boosting profits. You already know why it’s important. The real challenge is how to deliver outstanding […]
End to end claims processing
The Benefits of automated end to end claims processing Table of Contents Get Expert Insurance Services To Grow Your Business. A Smarter Way to Handle Claims: Build or Outsource? As an insurance operations leader, you’re under constant pressure. You need to cut costs, improve accuracy in claims processing, and grow the business—often without a bigger […]
Underwriting Analytics
Underwriting Analytics: Make Your Insurance Business Better Table of Contents Get Expert Insurance Services To Grow Your Business. The Real Problems Insurance Leaders Face Today Being a leader in an insurance company can be tough. You want your company to be modern and save money, but you’re stuck with old computer systems and messy information. […]