On the Record
Live interviews with the people running insurance operations, recorded at the FOCUS booth at InsurTech Connect.
Your perspective, on the record
A seat at the Studio is an editorial feature. The conversation is the whole engagement, and the record it creates carries your name through the year.
See where your feature lands: read the current edition of The 2026 Policy Makers Annual Report.
From request to published feature
Request a seat on the record
The Studio records Wednesday, September 30, 9:00 a.m. to 6:00 p.m., and Thursday, October 1, 9:00 a.m. to 5:00 p.m. Sessions at ITC are limited. Requests are reviewed by the FOCUS team and confirmed by email.
There is no cost to participate.
Frequently asked questions
What is the Policy Makers Studio?
The Policy Makers Studio is a live interview set at the FOCUS booth at InsurTech Connect in Las Vegas, where interviews for the Policy Makers series are recorded in front of attendees. Each conversation becomes an executive feature in The 2026 Policy Makers Annual Report, published by FOCUS, and carries across the series through the year. The live interview schedule is published on this page as guests are confirmed.
Who can request an interview?
The Studio hosts senior operations, underwriting, claims, and executive leaders at carriers, MGAs, and MGUs. Regulators and industry economists also feature in the series. Requests are reviewed by the FOCUS team, and sessions at ITC are limited.
When are interviews recorded?
Studio sessions are recorded at the FOCUS booth during ITC expo floor hours: Wednesday, September 30, from 9:00 a.m. to 6:00 p.m., and Thursday, October 1, from 9:00 a.m. to 5:00 p.m. Confirmed guests receive their session time by email ahead of the event. Virtual interviews are available for leaders who are unable to attend ITC.
What happens after I request?
The FOCUS team reviews each request and confirms scheduling by email. Before taping, the team researches each guest and sends the interview questions in advance. Confirmed guests sit for a 20-minute recorded conversation at the Studio with Pete Crowe, President of FOCUS and host of Policy Makers. Your feature is drafted from that conversation, then reviewed and approved by you before anything is published. There is no cost to participate.
Who is FOCUS?
FOCUS is an insurance operations partner serving property and casualty carriers, MGAs, and MGUs. Its licensed insurance professionals provide underwriting outsourcing and support, policy administration, customer service, claims intake and servicing, accounting, and agency services, the work often categorized as insurance BPO, delivered within AI-enabled workflows with more than two decades of P&C operations expertise behind them. The work maintains an 80+ NPS, more than double the industry average. FOCUS publishes the Policy Makers series and hosts its interviews. Learn more about FOCUS insurance operations services.